Winter 2021/22 Fully Flexible Booking Terms

In addition to our existing Rate Guarantee we are very pleased to be able to offer greater flexibility for winter bookings in these uncertain times.

For the coming 2021/22 Niseko Winter Season we can offer the added flexibility to change
reservations for all new bookings arriving between 1 December 2021 and 31 March 2022:

• You can change your booking dates and room size or type any time up until 60 days prior to your arrival and receive a Full Credit to your new booking.
• Your new booking can be for any dates during Winter 2021/22, Summer 2022 or Winter 2022/23.
• Rates, discounts and other offers for the changed booking are those applying to the new dates and accommodation and are NOT carried over from the original booking.

• Date changes are subject to availability and moves between seasons cannot be confirmed until Rates are released.
• The new booking must check-out before 28 April 2023.
• If the value of the new booking is greater than the Full Credit value; the difference in value is due 60 days prior to the new check-in date.
• If the value of the new booking is lower than the Full Credit value; a Credit Voucher for the difference will be provided which can be used towards in-house services. This Credit Voucher is non-refundable, not transferable to another booking and will expire on check-out.
• All accommodation deposit and balance payments are non-refundable unless allowed by our Standard Terms and
  Conditions.
• Standard Cancellation Terms and Conditions apply within 60 days of check-in; any date change or cancellation request will result in full payment being forfeited.
• These terms and conditions are subject to change. If a change affects any existing bookings, those bookings will be notified within 7 days of that change.