The Niseko Central Front Desk is a fun and challenging place to work for anyone who likes communicating with people, can multi-task and work quickly, and enjoys problem solving!

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The Front Desk staff respond to guest enquiries via phone or email, check-in Guests at Front Desk, manage guest accounts and work with the Tour Desk staff to assist guests with booking services and providing information about the local area.

As a part of the small Niseko Central team of full-time Guest Services staff, the Front Desk staff work closely with the other Guest Services team members, taking on additional tasks as needed and sharing the responsibility for the smooth running of the Guest Services department.
During the winter season the full-time Front Desk staff take on a leadership role amongst the seasonal staff, assisting with training, problem solving and leading by example.

Required skills/experience:

  • 1 year Hotel/Customer Service experience required
  • A positive, flexible, hard working attitude required
  • Fluent spoken and written Japanese required
  • Conversational spoken and written English required
  • Japanese or International driving licence required
  • Knowledge of the Niseko area an advantage

Employment Period: Year round starting as soon as possible.

Employment Status: Ongoing casual. There will be the opportunity to change to a full time contract after 1 year.

Salary: 2.5 to 2.9 million yen, depending on experience. Staff will be enrolled in the Japanese Health, Social and Employment insurance systems, as per Japanese law. Niseko Central will pay 50% of those insurance costs.

Location: Niseko, Hokkaido, Japan
Working Hours: average 40 hours per week (5x 8 hour shifts)
Staff Accommodation: available

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