Our Tour Desk staff use their knowledge to book the best services for guests, via email, over the phone and in person. They also check and confirm all previous bookings are booked correctly, and thus help ensure that that each guest has everything they need during their stay.

Start date: Early November 2019

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Job Description

Below is a brief description of what you would be doing on a day to day basis. This is not a comprehensive list, but it is what you would generally be doing:

Managing the guest services inbox

  • Ensuring emails are on the right track to be answered by the right person
  • Ensuring emails are answered within our standard response time
  • Ensuring last minute bookings and enquires are expedited

Replying to guest services emails

  • Gathering sufficient information from the guests to book the services they require
  • Up-selling where possible to maximize guest services sales
  • Managing guest expectations as to what they want and what is possible

Developing relations with suppliers

  • Being in contact with our guest services suppliers on a day to day basis
  • Checking availability, adding new bookings, modifying old bookings and making cancellations

Manning the Tour Desk 

  • Providing guests with information regarding any guest service they might want to book (support provided by Niseko Central website and booking procedures)

Using our Content Management Software to ensure all bookings are made and guests are charged correctly.

Performing some Guest Host duties, during sufficiently busy periods.

Completing the Tour Desk Checklist.

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Job Particulars

Pay Rate

  • ¥1,300 - ¥1,400 per hour (based on 2018-19 season rates, subject to change)
  • 25% overtime rate for hours worked above prescribed working hours
  • 25% late night work rate for work between 10pm and 5am

Employment Period

  • Early November 2019 to end of March 2020.  Exact dates to be confirmed closer to the season.
  • We start our staff with training to give you all you need to know about working for Niseko Central!
  • Potential to extend contract, availability of work dependent

Hours

  • Generally 5 days per week, around 40 hours per week
  • This is likely to be higher during peak season (including some weeks where you may be required to work 6 days) and a little quieter during the start and ends of the season
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Job Benefits

Accommodation

  • Each of our accommodations is subsidised to bring you housing at an affordable price.
  • Singles, twin shares (doubles for couples), to hexa shares in a range of locations to suit a variety of budgets.

Lift Passes

  • Your own Free Grand Hirafu season lift pass is offered.
  • Most companies will give their staff access to shared Grand Hirafu passes; these are usually kept at work so it may stop you getting first lifts on powder days. Shared passes also cannot be upgraded to All Mountain passes (unless everyone sharing the pass agrees to it). Working for Niseko Central means your pass can live in your riding jacket and gives you the opportunity to pay the difference to upgrade to an All Mountain pass.
  • For those of you who do not require a lift pass you will be offered instead a payment of ¥20,000.

Bi-monthly Pay

  • Receive your pay every 2 weeks.
  • Most local employers pay monthly which can leave you eating into your savings at the start of the season.

Cost Price on Niseko Central -delivered Services

  • Please see our website for more details on what we book, but this could include things like snowmobiling, back country tours, transfers and car rental.

Discounts on HTM's services

  • Discounts available on bookings made by staff at HTM managed properties, GoSnow lessons and SkyExpress Transfers. Have your friends and family experience Niseko at a discount price!

Free Ski or Snowboard Lessons & Workshops

  • Free ski/snowboard group lessons & workshops (availability dependent)

Potential Sponsorship in the Future

  • For the best performing seasonal staff, Niseko Central will want you back and we would like to sponsor you for future seasons (provided you meet the sponsorship criteria).
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Advice from previous staff

We have got some information together from last season’s staff to try and give you a flavour of what it is like here and to give you a little help and advice on a season with Niseko Central in Niseko. Advice from Sam, James and Emma (3 or our Tour Desk staff) is shown below.

What most represents life in Niseko?

Sam: “Life in Niseko is non-stop. Days are long - working, riding and going out with mates. There is a lot of fun to be had in Niseko!”

James: “ Non-stop snow! Life in Niseko is much like the snow that pours down daily. From time enjoying yourself on the mountain, to working and socialising with other seasonaires the season is jam packed with good times.”

Emma: “In a nutshell: work, ski/board, going out….maybe eat and sleep on the odd occasion.”

What advice would you give a friend looking to work here in Niseko?

Sam: “Bring loads of essentials from your home country with you! Make up, deodorant etc. Get an all mountain lift pass, even if you are a beginner!!”

James: “Speak to someone who has done it before. There is nothing that beats first hand advice. Whether its about what job they think would suit you best, what it's like to live in the village or even those secret powder stashes only locals can find. Personal advice beats anything you can read on the internet every time.”

Emma: “Look carefully at all the job descriptions and decide which one you would prefer the most and put that one down. Otherwise if you honestly don’t mind, then put a few down, but just ensure you are clear what is expected of each role and what hours are involved etc. Ask beforehand if in doubt!”

What did you most enjoy about working for Niseko Central?

Sam: “Probably the staff. Best team I have worked with, we all managed to have some fun and give each other support when we were stuck inside on a powder day.”

James: “My colleagues. Over the season you get very close to people who you work, live, ski and party with. And I have to say the bunch I worked with were brilliant. The atmosphere in the office was always happy and enjoyable. There were always people to go up the mountain with when you were finished.”

Emma: “The fact that there was variety in the job role e.g. you could be sat at a desk answering emails one minute, then off out and about the village picking up guests and driving about here, there and everywhere. No day was ever the same.”

How would you describe your job?

Sam: “Tour Desk is challenging and repetitive. It requires a lot of coffee and patience!”

James: “Tour Desk is all about helping guests organise the important and fun parts of their holiday! Interactions with guests often start months before they arrive in resort helping them book lift passes, lessons and snowmobiling. It also involved lots of interaction with local winter services suppliers to ensure our guests had options available for everything they wanted to do.”

Emma: “Tour Desk is all about booking and coordinating just about everything for guests’ ski holidays, so ensuring things are organised from airport transfers to ski lessons and snowmobiling tours. Largely working on emails sent in by guests, but also via telephone and face-to-face with guests in-house.”

What was the best part of your job?

Sam: “Being able to work and ride everyday!”

James: “The best part as with most jobs is happy customers! Hearing from people you have spoken to over long periods and organised many services for who have a great holiday, experiencing everything Niseko has to offer is very rewarding.”

Emma: “Being able to have a laugh in the office with all my fellow workmates! It was a great working atmosphere.”

What was the biggest challenge about working in hospitality in Niseko?

Sam: “Meeting expectations of the wide range of guests that stay with HT. We all work as a team to make their holidays as smooth as possible.”

James: “The hardest part about working in hospitality in Niseko is managing expectations of people who are coming on their first holiday to the snow. As Niseko’s reputation grows many people are coming who have never seen snow before let alone put on a pair of skis! Therefore they often don’t think to book instructors in advance, or that equipment has to be rented and doesn’t come with a lesson. Therefore it can be very challenging to organise what these guests require as they aren’t sure themselves.”

Emma: “Guests! And ones that would demand things last minute during busy periods, which would require constant re-prioritisation of workload.

What would you like to say to staff starting here next season?

Sam: “Be prepared for a wild season! Working with HT is a lot of fun. Ride hard and take advantage of those powder days!!”

James: “Get stuck in! A winter season never lasts as long as you think it should, you will not look back over a season and regret a brilliant morning of fresh powder however hard it was to get up for.”

Emma: “Enjoy the powder that Japan is famous for! Work hard, ride even harder!

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