What's The Difference Between Eco & Serviced Cleaning?

Your accommodation level of servicing is either Eco or Serviced which is indicated in your proposal and confirmation under the section Service Type.

Please note - Eco cleaning requires the accommodation to be left in a clean and tidy condition - see the next FAQ for more information.

Eco - Fresh Towels and Rubbish Removed every 2nd day (not including Arrival and Departure days); Mid Stay Clean and Linen Change only if guests are staying 7 nights or more.

Serviced - Full Cleaning every 2nd day including Fresh Towels for each Adult and Child; Garbage Removal; Cleaning of Accommodation; Washing Dishes; Bed Making (linen change every 2nd clean).

For more information on cleaning or to change your cleaning type, please contact Guest Services through [email protected]

What If I Don't Want To Clean Up?

At Check Out, Guests on the Eco cleaning plan are required to leave their accommodation in a clean and tidy condition, including:

  • All furniture returned to its original positions.
  • All rubbish placed in rubbish bins.
  • All used crockery, cutlery and cookware washed and placed in cupboards or left in drying rack, or put into the dishwasher with the cycle started.

If Guests would prefer, our housekeeping team can attend to these tasks after check-out for an additional JPY3,000 fee. In the case where Guests leave these tasks to our housekeeping staff, the JPY3,000 fee will be automatically charged upon check-out. This is not a requirement for Guests who are on the Serviced cleaning plan.

What if my booking involves moving rooms?

When your stay includes a room move, you will be informed at the time of booking.

You will need to pack and leave your luggage in your room by 10am. Our staff will collect and move your luggage to your new room.

Your new room will be ready from 3pm, and you will be able to collect your new card key from Front Desk at your convenience after 3pm.

Travel Insurance

You need Travel Insurance which covers you for:

  • Holiday cancellation due to illness or injury as well as flight delays and cancellations.
  • Snowsports - for strong intermediate and advanced skiers and boarders it is essential that your insurance covers "off-piste" areas. Some of Niseko's best "off piste" riding is "through the gates". These areas are not in the official boundary of the resort but can be accessed legally from the resort area. Most ski schools require you to have insurance which covers you for skiing in these areas. Costs of rescue and appropriate medical care can be very high.

Travelling without insurance is crazy.

Like most highly seasonal resort hotels and resorts we cannot provide a refund or reschedule your accommodation or services if your flights are cancelled or delayed or if you reschedule or cancel your trip for a medical or other reason beyond your control.

Winter weather can delay flights and travel arrangements.

If your usual Travel Insurer does not provide sufficient cover then a easy option that provides cover for both delayed flights and snowsports is World Nomads: https://www.worldnomads.com/travel-insurance.


There are no requirements for foreign travelers from any countries regarding certificates of vaccination.

Credit Cards & Money In Japan

Although most stores and restaurants will accept VISA, MasterCard and American Express cards, travelers should keep in mind that there are smaller shops that may not have merchant account capabilities.

Japan has one of the lowest crime rates in the world, so carrying cash is not a real problem. Travelers Checks are also an option, although it is wise to have these available in either Japanese yen, or US dollars. Travelers Checks may not be accepted by establishments other than major hotels and banks, as establishments must have currency exchange capabilities in order to accept these.

Can I Use My Mobile Phone In Japan?

At the time of writing, the Japanese mobile telephone system is not compatible with those of some other countries or networks; however, some mobile phones on international roaming are certainly capable of receiving and making calls, so please ask about the compatibility of your mobile phone in Japan with your mobile phone service provider in your own country before departing.

Is Japan Expensive?

Despite rumours that travel in Japan is expensive; Tokyo and other large Japanese cities are not any more expensive than other big cities worldwide. Previous surveys on price differentials from 2002 showed that the average price in Tokyo is only 1.06 times higher than the average price of London, 1.13 times higher than the average price of Paris and Frankfurt, and 1.24 times higher than the average price of New York. 100-yen shops and budget stores abound in Japan and sell extremely affordable necessities and reasonably priced gifts, and inexpensive restaurants serve meals that cost 1,000 yen or less.

Prices for restaurants and necessities in Niseko-Hirafu are only slightly higher than in Tokyo, and some other resort costs compare very favourably to other resorts in the world: lift passes, for example, are relatively very cheap.

I Don't Speak Japanese...

Travelling in a country where you don't speak the language can be both challenging and rewarding. But even if you don't speak any Japanese, finding your way around Japan needn't be difficult.

English is widely spoken throughout the country, particularly in major cities and tourist centres. Public transportation announcements are frequently made in both Japanese and English, and signs generally include decipherable roman characters or an English explanation. A comprehensive range of tourist services also provides a helping hand to foreign visitors in Japan.


Japan is an island nation with Tokyo as its capital, situated to the east of the Chinese mainland and Korean Peninsula. It offers Asia's main hub, through 'Narita' and 'Haneda' Airports, and an extensive transport network throughout the four main islands of the nation.

The only transport into Japan is by air or boat (please note, there are no train connections). Both Tokyo airports connect with the New Chitose International Airport, Niseko's closest airport. Niseko Central can assist with your airport transfers from New Chitose International Airport.

Transfers From Narita Airport

There are a variety of transportation options available from New Chitose International Airport, with various fares and times. Niseko Central can assist with your airport transfers from New Chitose International Airport.

Narita Airport, located just north of Tokyo, is the main international airport into Japan, and your flights will likely connect through this airport. You may also be required to transfer to Haneda Airport, located within Tokyo City.

There are about 3 to 5 bus services every hour between Narita and Haneda airports, except in the early morning and late evening. Each trip takes about 80 minutes. There are also 1 or 2 Keisei Dentetsu Railway Airport Rapid Express trains every hour, which take about 110 minutes. You will need to transfer trains at Hamamatsu-cho on the Yamanote Line in central Tokyo; the train from Hamamatsu-cho is a monorail and will take approximately 20 minutes (rapid service), costing 420 JPY.

For more information please visit: http://www.narita-airport.jp/en/access/haneda/index.html.

Do I Need An International Driver's License?

If you wish to drive in Japan, you must possess one of the following driving permits:

  1. A Japanese Driver's License.
  2. An International Driver's License (90 member countries) based on the Treaty of Geneva (1949).