In addition to our existing Rate Guarantee we are very pleased to be able to offer greater flexibility for winter bookings in these uncertain times.

For the coming Niseko winter we are now able to offer for all existing and new bookings arriving between 1 December 2020 and 31 March 2021:

  • You can change your booking dates and room size or type any time up until 60 days prior to your arrival and receive a Full Credit to your new booking.
  • Your new booking can be for any dates during Winter 2020-21, Summer 2021 or Winter 2021-22.
  • Rates, discounts and other offers for the changed booking are those applying to the new dates and accommodation and are NOT carried over from the original booking.
  • These Special T&Cs are available for bookings made before 31 August 2020.
  • All accommodation deposit and balance payments are non-refundable.
  • Changes are subject to availability.
  • The new booking must check-out before 28 April 2022.
  • If the value of the new booking is greater than the Full Credit value; the difference in value is due 60 days prior to the new check-in date.
  • If the value of the new booking is lower than the Full Credit value; a Credit Voucher for the difference will be provided which can be used towards in-house services. This Credit Voucher is non-refundable, not transferable to another booking and will expire on check-out.
  • Standard Cancellation Terms and Conditions apply within 60 days of check-in; any date change or cancellation request will result in full payment being forfeited.
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